Remote LRN volume won't decrease

[Pauld]

Hi 
I've tried setting up remote learning with a Samsung TV. I can use the Samsung remote to increase the volume however it won't decrease.
I've tried the learning setup a few times but get the same result.
Any ideas?
Thanks

[Simon D]

Hi PaulD,

Might be a Bluetooth/non compatible IR Remote, might be worth trying A Sky/Set to box remote or alternatively some unused buttons/rarely used buttons on the TV remote, the FF and RR buttons or similar are usually IR so they can control Blu Rays etc.

[Pauld]

If it wasnt compatible why would the increase volume work? Its a smart TV which is only a couple of years old.

When you say to use other buttons on the remote, I thought it's only the volume buttons that work with the sound bar? What would the FF and RR buttons do? Not sure what they are.

I don't have a skybox but do have an android box. What that work?

Cheers

[Pauld]

Hi Simon,

It is IR as it omits a blue light when I hold it against a front facing camera on my phone

[Simon D]

Hi PaulD,

Apologies, just because the light is there does not necessarily mean the it is in the normal IR range.

Some Smart/Bluetooth remotes will also activate the IR LED when sending a non IR signal as well.

If a normal/Sky remote programmed with a compatible code or the original Orbitsound remote are learnable I would suspect this is the case.

[Pauld]

Still doesn't explain why the remote can learn to increase the volume. If it wasn't compatible to learn it wouldn't learn to increase?

[Simon D]

Hi PaulD,

Of course it does, the - for whatever reason is outside the standard range and the + is not( or possibly non existent).

Again any standard IR remote/a reprogrammed stb remote should work.